SmallBizGenius Analysis
Displays2Go is a popular online retailer specializing in displays, fixtures, and signage for businesses. Customers generally praise the company's product quality, fast shipping, and helpful customer service, though some report issues with damaged items and shipping complications.
Category Breakdown
Scores based on analysis of 208 recent reviews
Product Quality
8.5/10Many reviewers are satisfied with the quality and durability of Displays2Go's products. Customers frequently mention that items are well-made, exactly as described, and meet their expectations for professional use; for example, customers praise the stanchions as 'very high quality' and magazine stands as 'durable, well-made'.
42 reviews mention thisShipping & Delivery
6.0/10Shipping and delivery experiences are mixed, with some customers praising fast and well-packaged deliveries, while others report issues such as delays, lost packages, and damaged items. Some reviewers mention items arriving 'well-packed' to prevent damage, while others describe 'horrible experience[s]' with tracking and lost shipments.
30 reviews mention thisCustomer Service
8.0/10Displays2Go's customer service is generally well-regarded, with reviewers highlighting helpful and responsive representatives who resolve issues promptly. Several customers mention specific representatives by name and praise their ability to quickly address problems and provide replacements; for example, one reviewer noted 'Adam was super nice on the phone and took care of the issue pronto!'
25 reviews mention thisSpeed of Service
8.2/10A number of reviewers highlight the speed of Displays2Go's service, including fast order fulfillment, quick shipping, and prompt responses from customer service. Customers appreciate the efficiency and ability to receive products in a timely manner, often mentioning 'fast shipping' and 'speedy delivery'.
15 reviews mention thisPackaging
7.8/10Many customers appreciate the careful packaging used by Displays2Go to protect products during shipping. Reviewers often note that items arrive 'well-packed' and 'prevent any shipping damage', particularly for fragile items like acrylic displays.
10 reviews mention thisDamaged Items
4.5/10Several reviewers report receiving damaged items, which negatively impacts their overall experience. These issues include cracked tables and scattered display cases, leading to frustration and the need for replacements or refunds; for example, one reviewer mentioned receiving a table 'cracked in multiple spots'.
8 reviews mention thisPros & Cons
What Customers Love
"The stanchions we purchased are very high quality."
"Fast shipping and well packaged product to prevent any shipping damage."
"I had an issue with my Product. A company rep called me and immediately sent me a replacement. Very good customer service."
"Everything arrived well-packed. Very important when you are ordering acrylic display sign holders- cracked ones look bad, broken ones don't help."
"Displays2go has what you need"
Common Complaints
"I received my table, but it was damaged. This table was for a trade show and thankfully was covered by a cloth, but it was cracked in multiple spots."
"We had a horrible experience. Tracking kept saying our order was 'pending' for about a week. Finally Displays2go realized our initial booth display was lost in the mail."
"My first order my podium came with the artwork engraved. My second order, they sent a beautiful frosted podium with the artwork on a pice of plastic to stick on the podium. I was not happy with the shortcut they took."
"The plastic buckle on the canister broke after only two shipments."
"Updated review. Just called again and the part that was missing may take even longer to get here. Very disappointing"
Common Questions About Displays2go
Answers derived from customer review patterns
Is Displays2Go legit and trustworthy?
Displays2Go is generally considered a legitimate and trustworthy company based on customer reviews. The majority of reviewers report positive experiences with product quality, shipping speed, and customer service. While some customers have encountered issues such as damaged items or shipping delays, these appear to be exceptions rather than the norm. The company's responsiveness in addressing customer concerns also contributes to its perceived trustworthiness, with many reviewers praising the helpfulness of customer service representatives.
Based on 45 reviewsDoes Displays2Go have good customer service?
Displays2Go is frequently praised for its customer service. Many reviewers highlight the responsiveness and helpfulness of the company's representatives, noting that they are quick to address issues and provide solutions. Customers have reported positive experiences with receiving replacements for damaged items and prompt assistance with order-related inquiries. The positive sentiment surrounding customer service suggests that Displays2Go prioritizes customer satisfaction and strives to resolve any problems that may arise.
Based on 25 reviewsIs Displays2Go worth it for small business?
Displays2Go can be a worthwhile option for small businesses seeking display solutions, but it's important to weigh the potential benefits against the risks. The company offers a wide range of products at competitive prices, and many customers are satisfied with the quality and durability of the items they receive. However, it's also essential to be aware of the potential for shipping-related issues, such as delays or damaged items. If a small business prioritizes fast and reliable shipping, it may be prudent to explore alternative vendors or factor in extra time for potential delays when ordering from Displays2Go.
Based on 30 reviewsWhat is Displays2Go's return policy like?
The reviews analyzed do not provide specific details regarding Displays2Go's formal return policy. However, several reviewers mention receiving replacements or refunds for damaged items, suggesting that the company is willing to work with customers to resolve issues. To understand the specifics of Displays2Go's return policy, it is recommended to visit their website or contact their customer service department directly.
Based on 5 reviewsHow is the product packaging at Displays2Go?
Displays2Go generally receives positive feedback regarding its product packaging. Many reviewers note that items are well-packaged to prevent damage during shipping. This is particularly important for fragile items such as acrylic displays, where proper packaging is crucial to ensure they arrive in good condition. The emphasis on careful packaging suggests that Displays2Go takes precautions to protect its products during transit and minimize the risk of damage.
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